FAQs - Restoration 1 of Athens, TN

It may seem like there are more questions than answers when you are dealing with water, mold or fire & smoke damage. Here are some answers to commonly asked questions:

Water, Fire & Smoke Damage Restoration FAQs

When your home or business suffers damage due to a fire, smoke, mold, or water, you may have many questions. That’s why we want to provide answers to the most common questions we receive from our customers.



As soon as you’ve called 911 and had the fire extinguished, have restoration experts like ours visit the property. They will assess the extent of the damage, put temporary measures in place if needed, and begin the first stage of restoration.

This does depend on the severity of the damage. Generally, the cleanup process takes at least a few hours, but can last for several weeks if the fire was severe. The size of your property and the number of possessions will also influence the restoration time frame.

Keep safety first! As fire leaves toxins behind, we absolutely recommend leaving this step to the professionals. They are much better prepared to safely and thoroughly assess the situation. Plus, the flames may have compromised the structural integrity of the building. Maintain the safety of your family or employees – resist the urge to investigate the burned property. Let the pros handle this for you.

Because a fire can release dangerous chemicals in a building, you should leave the cleanup process to a professional team with the proper experience and safety gear. The fire team at Restoration 1 of East Tennessee wears professional-grade gear, and comes armed with top-grade equipment for the cleanup process.

When cleaning up after a commercial or residential fire, one of our top priorities is salvaging as many belongings as we can. We try to reduce your losses as much as possible, but there will most likely be some items that are just too damaged to save. We document these items and note how they were disposed of.

We want our customers – residential and commercial – to be aware of these two big concerns: The risk of compromised structural integrity, where the building may look stable but is not; and potential exposure to dangerous chemicals. Both of these are fairly common after a severe fire, so limit your time on the affected property if you can.

We will do our best to return items to you as we salvage them. The success of our efforts will depend on how quickly we can access the property, and the severity of the fire.

As we tackle your restoration project, we make a comprehensive inventory of items we find as we work. We record details of the item and its condition, including whether or not it can be saved. We’ll inform you about every unsalvageable item we find, and provide information on how the disposal process will work.

Let us know if there are items on the property that hold special or sentimental value. We will work to make them a priority and handle them with a high level of care.

Billing will need to be explained by your insurance company. Contact them quickly so that you become familiar with your coverage details, and any restrictions that may affect the payment process.

This depends on the situation. We recommend evaluating how the claim will affect your premiums. Speak with your insurance company to determine what the best route will be in your case.

We can communicate with insurance adjusters if they have questions for us.

Our training and expertise allow us to effectively identify and remove any dangerous chemicals that may be present in the building. Because we prioritize human safety above all else, we take rigorous precautions. We’ll make sure that you have all the knowledge you need to be protected.

Our team can discuss potential upgrades with you as we perform restoration services, and will work to make sure you are satisfied. If your specific upgrades are outside of our capabilities, you may need to hire a contractor.

Mold Remediation FAQs

Mildew is a white or grayish surface fungus – it is both easily identifiable and easily cleaned from surfaces. Mold, generally black or green in color, is a sign of significant damage that may have spread further throughout the home. Mildew may be safely cleaned by the property owner, but mold requires an expert to handle safely.

The most common forms of mold are green or black in color. Mold growth is often found on various surfaces within the home. Patches of mold growth will be slightly raised in appearance, as opposed to mildew’s flat look.

The cost of mold remediation depends on the amount of mold we discover and how early the infestation is caught. Mold spreads quickly, making early detection a priority, and early detection means less expense. Another factor will be the location of the mold. We can provide an estimate when we examine your home or business first-hand.

After excess moisture or improperly handled water damage, mold can grow in as little as 24 hours, though within 48 hours is more common.

Let the experts safely handle mold removal at your home or business. To start off right, a mold remediation expert is required to evaluate the property for signs of mold, as mold is often hidden – it takes a pro to find it. Since mold can spread quickly, it’s truly difficult for the average homeowner to identify every affected area in the home.

Every mold-related situation is unique. As such, the mold removal process can take anywhere from a few days to a few weeks to complete. We’ll know more once we can assess the situation in person.

Mold remediation is the act of cleaning, removing, and sanitizing the presence of mold. Our professional mold remediation methods help prevent future mold from ever growing, too.

Our restoration experts are equipped with specialized tools to detect the presence of mold in any residential or commercial structure. Often, we’ll also notice moisture buildup underneath flooring and behind walls, which is a sign of potential mold growth.

A mold infestation is known to cause symptoms similar to common allergies, including throat and eye irritation, coughing, wheezing, nasal stuffiness, and more. Mold can trigger asthma. Long-term or heavy exposure may lead to respiratory illness and even depression. Mold is also harmful to our animal friends.

If your East Tennessee property has been affected by water, fire, smoke or mold, contact our highly-trained experts today by calling (423) 920-8311.